CATS Satisfaction Survey
Results 2006
To ensure that the CATS is meeting the needs of the students using it, and to find out how it may be improved, a survey of students is conducted annually. Below are the results of the CATS satisfaction survey conducted in August 2006. There were 311 authenticated respondents to the survey. The respondents indicated on a scale of 1 to 7 whether they agreed (7) or disagreed (1) with the statements
|
Overall, I am satisfied with the quality of service I receive in CATS |
4.87 |
|
Random access sessions in CATS enhance my learning experience |
5.19 |
|
Before starting at the University of Adelaide, I expected access to
high quality computer facility as part of my education process |
6.05 |
|
Before starting at the University of Adelaide, I expected training in a
high quality computer facility as part of my education process |
5.58 |
|
I can usually find a CATS IT staff member when I need help |
4.50 |
|
The IT staff in CATS show concern for students. |
4.40 |
|
The IT staff in CATS understand the error or difficulty I report to
them |
4.75 |
|
The IT staff in CATS are able to resolve my computing problems if the
hardware has failed |
4.53 |
|
The IT staff in CATS are able to resolve my computing problems if the
operating system has failed |
4.57 |
|
The IT staff in CATS are able to resolve my computing problems with the
software I use for my studies |
4.28 |
|
The IT staff in CATS take action as promised within the time frame they
specified |
4.61 |
|
The IT staff in CATS give you prompt service |
4.61 |
|
Staff in CATS perform the service right first time |
4.57 |
|
The colour printing service in CATS is very reliable |
4.68 |
|
|
4.44 |
* A number of questions from the 2005 survey were changed in 2006. Only those that map closely are included in the above graph.
** In 2005 the percentage of users dissatisfied with the overall service was 5%. In 2006 the percentage of users dissatisfied with the overall service was 18%.
In late 2005 soon after the 2005 survey, the management of the CATS went from a small local specialist team to a centralized model run by ITS.
Other surveys
ITS Customer Satisfaction Survey of UniversitySchool of Electrical and Electronic Engineering IT satisfaction survey