CATS Satisfaction Survey Results 2007
To ensure that the CATS is meeting the needs of the students using it, and to find out how it may be improved, a survey of students is conducted annually. Below are the results of the CATS satisfaction survey conducted in August 2007. There were 516 authenticated respondents to the survey. The respondents indicated on a scale of 1 to 7 whether they agreed (7) or disagreed (1) with the statements
|
Overall, I am satisfied with the quality of service I receive in CATS |
4.59 |
|
Random access sessions in CATS enhance my learning experience |
5.38 |
|
Before starting at the University of Adelaide, I expected access to high quality computer facility as part of my education process |
6.27 |
|
Before starting at the University of Adelaide, I expected training in a high quality computer facility as part of my education process |
5.46 |
|
The CATS has modern up-to-date computer facilities |
5.11 |
|
The CATS has all the software I need |
4.98 |
|
I can usually find a CATS IT staff member when I need help |
4.19 |
|
The IT staff in CATS show concern for students. |
4.24 |
|
The IT staff in CATS understand the error or difficulty I report to them |
4.5 |
|
The IT staff in CATS are able to resolve my computing problems |
4.44 |
|
The IT staff in CATS take action as promised within the time frame they specified |
4.31 |
|
The IT staff in CATS give you prompt service |
4.44 |
|
Staff in CATS perform the service right first time |
4.36 |
|
The CATS computing systems are reliable |
4.55 |
|
The new plasma information screen is a good source of information for outages |
4.11 |
|
The new plasma information screen is a good source of information for general information on lab usage |
4.18 |
|
The black and white A4 printing service in CATS is very reliable |
4.14 |
|
The colour printing service in CATS is very reliable |
4.57 |
|
|
4.31 |
|
It is reasonable to expect students who are not involved in a particular class to leave the room when teaching is in progress |
5.3 |
A number of questions from the 2005 survey were changed in 2006. Only those that map closely are included in the above graph.
In 2005 the percentage of users dissatisfied with the overall service was 5%. In 2006 the percentage of users dissatisfied with the overall service had risen to 18% and in 2007 it has reached 25%. The graph below shows the percentage of students dissatisfied with various aspects of the current CATS support (note responses between 1 and 3 out of 7 are considered dissatisfied).
Other surveys
2006 CATS Satisfaction Survey
ITS
Customer Satisfaction Survey of University
School
of Electrical and Electronic Engineering IT satisfaction survey